Shipping and Returns? All orders are processed Monday through Friday from 8am to 5pm excluding holidays. Orders Placed before 3:00 pm CST are usuall shipped the same day. We do our best to get your order out as soon as possible. All in stock items ship out in 3-5 working days. If your order was damaged, defective or you received the wrong item you must notify us within 30 days from the date of delivery. If you ordered a standard sized filter and you inadvertently ordered the wrong size please call or e-mail us for a product return number and shipping address. To receive a refund or credit, you must ship the filters back to us within 30 days from the date of delivery. Filters must be unused to receive a refund or credit.
No merchandise is to be returned without first obtaining a return authorization number from SM Gift Sales Inc. Any authorized return must be carefully packed, and be unmarked sellable condition to be accepted.
All merchandise must be shipped freight pre-paid and all returns are subject to a 20% restocking fee.Refused shipments ar sucject to a 20% restocking fee
All damage claims must be filed within 5 days of receipt by the consignee (customer) with the carrier. When reporting damage, be sure to hold all packing materials for inspection.
Any shortages must be E-Mailed (firstname.lastname@example.org) Customer Service Department within 5 days of receipt